As the company deleted my 1-star review that I already left here, it seems I have to write it again. This pillow ships from Amazon and we all know the lack of quality control there. The pillow looks nothing like the picture in real-life, which was what I stated in my previous review. The company attempted to buy a more positive review by sending more cotton filling to me, but this still means that the product was inferior enough to have to be fixed. I considered changing it to a 3-star review to be nice... until I noticed that my previous review had been deleted. Clearly, this company is being shady with its business practices.