Product Warranty

Thank you for choosing Queen Rose sleep solution product.

We are committed to providing you with high-quality sleep solution that contributes to your comfort and satisfaction.
Please find the different Queen Rose sleep product warranty below

Mattress Warranty

10 Years Full Replacement Limited Mattress Warranty

Queen Rose warrantys that your mattress, including any included components, is free from defects in materials and workmanship for a period of 10 years from the date of purchase. This warranty is valid only for the original purchaser of the mattress and is non transferable

What is Covered?

During the warrant period, Queen Rose will, at its discretion, repair or replace any mattress or mattress component(s) that is found to be defective due to faulty materials or workmanship. This includes, but is not limited to:

Sagging or indentations exceeding 1 inche not caused by improper use or improper foundational support
Manufacturing flaws such as loose stitchings or separated seams
Physical flaws in the foam or spring materials, leading to cracks, splits or other defects
Any other defects related to the craftmanship or materials used in the mattress

What is NOT Covered?

This warranty does not cover the following:

Normal wear and tear, including minor cosmetic changes that do not affect the mattress’ performance or integrity
Comfort preference changes, including variations in mattress firmness, which is bound to change overtime
Damage resulting from misuse, abuse, or improper maintenance, including stains, burns or odours
Mattresses purchased from unauthorised dealers or resellers
Mattresses used in a commercial or non-residential environment
Transportation or shipping costs associated with the warranty claims
Mattresses with the law label removed or altered
Mattresses that leaves the US
Replacement(s) of another piece in the Queen Rose sleep system, unless other pieces is also defective

Making Your Claim:

Follow these steps to initiate a warranty claim within the 100-night trial period:

Contact our Customer Care at support@queenrose.com and provide your order details such as proof of purchase, which must include the date of purchase and mattress model. Our Customer Care professionals will guide you through the return or exchange process.
Queen Rose may require an inspection of the mattress to determine eligibility for warranty coverage.
If your warranty claim is approved, Queen Rose will either repair or replace the defective mattress or component, at our discretion.
Transportation and shipping costs associated with repairs and replacements eligible for warranty coverage are to be borne by the purchaser.
No new / extended warranty will be issued for any replaced / repaired product. The warranty of the replaced or repaired product shall continue to run the warranty period as per the purchase date of the initial product.
In the event the purchaser wished to upgrade a product of a higher retail / selling price, he or she may do so by paying the difference between the original product purchased and the product of the higher selling price. Under such circumstances of product upgrading, a new warranty will be issued to the new product purchased. In the event the purchaser wishes to downgrade to a lower priced item, there will not be a refund of the cost difference.

Limitations

This warranty is your exclusive remedy and does not cover any incidental or consequential damages. In no event shall Queen Rose’s liability exceed the purchase price of the mattress.

Legal Rights

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state, Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you

By purchasing a mattress from Queen Rose, you acknowledge that you have read and understood the terms of this warranty. This Warranty is subject to change and may be updated periodically. Please refer to our website or contact our customer care for the most up-to-date warranty information.

All warranty claims need to be pre-approved and authorised. Queen Rose reserves the rights to reject all unauthorised and unapproved returns of products to our warehouse. In the event an unauthorised warranty product is received at our warehouse, we will notify the purchaser and provide up to 10 working days to arrange for collection before discarding any uncollected and unauthorised returns. Queen Rose shall not be liable for any loss or damage of unauthorised returns of goods in our warehouse.

We appreciate your trust in Queen Rose, and we are committed to providing you with a high-quality mattress and service experience that will ensure you a good goodnight’s sleep.

100 Nights Mattress Warranty

Queen Rose offers a 100-night comfort guarantee on your mattress. This guarantee starts from the date of delivery and is valid only for the original purchaser of the mattress. If you are not completely satisfied with your mattress within the first 100 nights of use, you are eligible for a one-time mattress exchange or return.

What is Covered?

During the 100-night warranty period, you have the option to exchange for a different model or return it for a full refund, less any applicable delivery or return fees. This warranty covers the following:

Comfort dissatisfaction, including issues related to firmness or support
Any manufacturing defects or workmanship issues

What is NOT Covered?

This warranty does not cover the following:

Normal wear and tear or minor cosmetic changes that do not affect the mattress’s performance or integrity
Damage resulting from misuse, abuse, or improper maintenance
Mattresses purchased from unauthorised dealers or resellers
Mattresses used in a commercial setting or non-residential environment
Any modifications or alterations made to the mattress

Making your Claim

Follow these steps to initiate a warranty claim within the 100-night trial period:

Contact our Customer Care at support@queenrose.com and provide your order details. Our Customer Care professionals will guide you through the return or exchange process.
Depending on your preference, you can either return the mattress for a refund, or exchange for a different model. Queen Rose will arrange for the mattress pickup, and any associated fees will be communicated to you during this process.

Limitations

The 100 nights mattress warranty is designed to offer you a peace of mind when purchasing mattress from Queen Rose, It is your exclusive remedy and does not cover any incidental or consequential damages

Legal Rights

This warranty provides you with specific legal rights, and you may also have other rights that vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you

Other Bedding Warranty

1 Year Limited Bedding Warranty

Who and What is Covered?

The U-shaped, E-shaped, F-shaped pillow, duvet, comforter, mattress topper are covered by a one (1) year limited warranty (the “bedding Warranty”), effective on the date of purchase, and is made available to beddings manufactured by for Queen Rose and that are purchased directly from Queen Rose or Queen Rose’s authorised retailers. This Bedding Warranty gives you specific legal rights, and you may have other rights that vary from state to state.
Queen Rose warrants the bedding, when sold to you, in its original packaging, against confirmed defects in material and workmanship (‘Defects’), as set forth below, for a period of one (1) year from the time your bedding is purchased by you, provided the bedding is only used for its intended purpose(s)
This limited Bedding Warranty only extends to the original purchaser of Bedding. All Queen Rose warranties, including any implied warranties, are valid only for one (1) year the Bedding is owned by the original purchaser. The “Original Purchaser” for the purposes of this Bedding Warranty, is the first purchaser of the Bedding from Queen Rose or a Queen Rose authorised retailer, Please retain a copy of your purchase receipt as proof of purpose. All Queen Rose limited warranties are non-transferable. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation on implied warranties may not apply to you.

What Does the Warranty NOT Covered?

This limited bedding warranty does not cover the following:

Normal increases in softening and settling of materials, or any other normal wear and tear
Physical abuse or damage to the structure and /or cover material, including but not limited to burns, cuts, tears, moisture damage or stains; provided the defect is caused by such abuse or damage
Any bedding (whether manufactured by Queen Rose or otherwise) not sold by resellers or individual who are not authorised retailers

Your Remedies Under the Warranty

In the event of an acknowledged defect , Queen Rose’s sole and exclusive liability and your sole remedy under this limited Bedding Warranty shall, at Queen Rose’s option, to provide replacement bedding or to provide a refund, subject to your fulfilment of “How to Make a Claim” below. Refunds are based on the original purchase price and may be pro-rated by Queen Rose according to the remaining validity period of the Bedding Warranty. Refunds are excluding shipping and handling fees discussed below.

In the event of a Defect and in order to get the benefit of this limited Bedding Warranty, you must return your Bedding to Queen Rose and provide Queen Rose with proof of the original date of purchase. Any transportation or shipping costs associated with any such repairs or replacements are purchaser’s responsibility. Should shipping costs be required to return your Bedding, you will not be responsible for those costs. Evidence of a Defect and any claims must be sent to the address set forth at the end of this limited Bedding Warranty. In the event of a Defect, Queen Rose will ship a replacement Bedding (if applicable) to you. Any permissible return must be authorized first. No unauthorized returns are allowed. To initiate a claim under this Mattress Warranty, please contact Queen Rose at support@queenrose.com

Except as otherwise provided herein, Queen Rose will not charge purchaser to repair or replace purchaser’s Bedding if it is deemed defective during the length of this one (1) year Limited Warranty. Queen Rose reserves the right to confirm any Defect. No new warranty is provided on a replacement product. The warranty for the replacement product runs from the date of purchase of the original product. In connection with the replacement of a product under this Limited Warranty, if a purchaser elects to upgrade to a more expensive product, purchaser may do so by paying the difference between the cost of the original product being replaced and the cost of the upgraded product, plus the cost of any related additional sleep system pieces not being replaced as part of the warranty exchange. Exchanges for items of lesser value are not allowed. In the event of an upgrade as described in this paragraph, a new limited warranty will be provided for the upgraded product and related additional sleep system pieces only.

THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY CLAIM UNDER THIS LIMITED WARRANTY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED BEDDING WARRANTY, IN NO EVENT WILL QUEEN ROSE OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE BEDDING OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF QUEEN ROSE HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. QUEEN ROSE’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE BEDDING GIVING RISE TO SUCH LIABILITY.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.