Shipping Policy

This Shipping Policy applies to orders placed through www.queenrose.com.

1. Shipping Destinations

We currently ship only to the contiguous United States (the lower 48 states).

We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO military addresses, or international addresses.

2. Shipping Charges

Any shipping charge that applies to an order will be shown before the order is submitted. Promotional free-shipping offers, if any, are subject to the terms shown with the offer.

3. Processing and Delivery Estimates

Available processing and delivery estimates are shown on the website, product page, checkout, order confirmation, or shipping confirmation as applicable.

Delivery estimates are estimates rather than guaranteed delivery dates unless we expressly state otherwise.

If an order cannot be shipped within the time represented to you, we will handle the delay in accordance with applicable law, including any required notice, cancellation option, or refund.

4. Tracking

When tracking is available, we will send tracking information to the email address associated with the order after the shipment is handed to the delivery provider.

5. Address Accuracy

You are responsible for providing a complete and accurate delivery address.

If you notice an address error, contact support@queenrose.com as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been handed to the delivery provider.

Additional costs resulting from an incorrect or incomplete address may be charged where permitted by law and disclosed to you.

6. Delayed, Missing, or Damaged Shipments

Carrier delays and events outside our reasonable control may affect delivery.

If tracking shows delivered but you cannot locate the package, or if the package arrives visibly damaged, contact support@queenrose.com with your order number and relevant details. We may ask you to check the delivery location, confirm the address, provide photographs, or assist with a carrier investigation.

If a shipment is confirmed lost or materially damaged in transit, we will provide the remedy required by applicable law and our order policies.

7. Customs, Duties, and Import Charges

If a destination offered at checkout is subject to customs, duties, taxes, or import charges, responsibility for those amounts will be shown at checkout or otherwise disclosed where required.

8. Contact

ITARGET SOURCING CO., LIMITED

Attn: Shipping

RM NO.29, UNIT 915, 9/F, WING ON PLAZA, 62 MODY ROAD, TSIM SHA TSUI, HK

Email: support@queenrose.com