Returns

  • What is 90 nights sleep trial?
We've conducted studies with the Queen Rose products and are confident in its benefits. We guarantee your sleep quality and mood will improve. If not, you can send it back within 90 days and we will refund your money. Customers will be responsible for all return shipping charges.

How do I return my queen rose products?
After trialling, if for whatever reason you are unhappy with your Queen Rose products, please following the below steps:

1. Please send your order id, name and return reason to support@queenrose.com.

2. Our support team will send you the detailed returning address and instructions after we received your email. Please note that customer needs to cover the shipping cost unless the item you receive is defective.

3. Please make sure the Queen Rose Products should be clean and free of any debris or pet hair. Items must be returned in their original bag - and undamaged and send us the tracking number of the item after you send out the item.

4. We will return the money at once after our warehouse received the item. And you will receive the refund with 3-7 days.

  • What should I do If I receive the defective product?
1. Please send your order id, name, product problem and photo of the defective product to support@queenrose.com.

2. Our support team will need 1-2 days to Investigate the order and reply you with 3 days.

3. After we confirm the order and we will return the money at once, and the customers do not need to return the product. And you will receive the refund with 3-7 days.

Note: If your return reason is because of item defective or broken before you using, Queen Rose guarantee 100% money refund and customer do not need to cover any returning cost. Otherwise, please follow the requirements above when you return the items. The Queen Rose Products should be clean and free of any debris or pet hair. Items must be returned in their original bag - and undamaged. Queen Rose reserves the right to apply a 40% fee to the products that are returned in poor condition.

Any question please feel free to contact us.

Emai: support@queenrose.com

Tel:(949) 298-6064

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