Privacy policy
Effective date: October 7, 2026
Privacy Policy
This Privacy Policy explains how SINGBAY INFORMATION TECHNOLOGY PTE. LTD., operating the Queen Rose brand, collects, uses, and discloses personal information in connection with www.queenrose.com and related services.
1. Information We Collect
Depending on how you use the website, we may collect:
name, email address, phone number, billing address, and shipping address;
order, transaction, return, and warranty information;
account information, if you create an account;
communications you send to us;
reviews or other content you submit;
device, browser, IP address, referring page, pages viewed, and website-interaction information;
cookie, advertising, and similar identifiers where permitted.
Payment information is processed through payment services made available at checkout. We do not intentionally store complete payment-card numbers on our own systems.
2. How We Use Information
We may use personal information to:
process and fulfill orders;
provide customer service;
communicate about orders, returns, warranty matters, and account activity;
operate and secure the website;
prevent fraud and misuse;
collect and display product reviews;
operate creator, referral, or affiliate programs;
measure website and advertising performance;
send marketing communications when permitted;
comply with legal obligations and enforce our rights.
3. How We Disclose Information
We may disclose personal information to service providers that help us operate the business, such as website and commerce providers, payment processors, delivery providers, customer-service tools, fraud-prevention services, analytics providers, advertising and conversion-measurement providers, review services, and creator or referral attribution services.
We may also disclose information when required by law, to protect rights or safety, or in connection with a business reorganization, financing, merger, acquisition, or sale.
We do not sell personal information for money. Certain disclosures involving advertising or analytics services may be treated as "sharing," targeted advertising, or a similar regulated activity under some privacy laws.
4. Cookies and Similar Technologies
We use cookies and similar technologies for website operation, preferences, analytics, security, advertising measurement, and related functions where enabled.
Where required, you can manage non-essential technologies through the privacy controls made available on the website. We also honor legally required opt-out signals, including Global Privacy Control where applicable.
See our Cookie Policy for more information.
5. Advertising and Conversion Measurement
We may use advertising and conversion-measurement services, including Google Ads features, to understand whether advertising results in visits, purchases, or other actions.
When Enhanced Conversions or a similar first-party conversion feature is enabled, customer information submitted in connection with a measured conversion may be transformed using cryptographic hashing before being transmitted to the advertising provider for matching and measurement. We do not use this process to transmit payment-card numbers.
6. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, warranty administration, fraud prevention, legal compliance, accounting, dispute resolution, and enforcement of agreements.
Specific retention periods may vary by category of information and legal requirement.
7. Your Privacy Rights
Depending on where you live, you may have rights to request access, correction, deletion, portability, or restriction of personal information, and to opt out of certain targeted advertising or disclosures.
To make a privacy request, email support@queenrose.com with the subject line "Privacy request."
We will respond within 45 days, subject to any extension or different period permitted or required by applicable law.
You may also use privacy controls made available on the website or a legally recognized browser signal such as Global Privacy Control where applicable.
8. Marketing Communications
You can unsubscribe from marketing emails by using the unsubscribe link in the message or by contacting us.
9. Children
The website is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website. If you believe a child has provided personal information to us, contact support@queenrose.com.
10. International Processing
Our service providers may process personal information in countries other than the country where you live. Where required, we use contractual or other safeguards recognized by applicable law.
11. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure.
12. Changes to This Policy
We may update this Privacy Policy. For material changes affecting existing customers, we will provide notice as required by applicable law and, where our policy requires, by posting notice on the website and emailing customers who purchased during the preceding twelve months at least 30 days before the change takes effect.
13. Contact
SINGBAY INFORMATION TECHNOLOGY PTE. LTD.
Attn: Privacy
2 VENTURE DRIVE, #10-04, SINGAPORE 608526
Email: legal@queenrose.com
Privacy requests: support@queenrose.com