Return & Refund Policy

This Return & Refund Policy applies to eligible products purchased directly from www.queenrose.com and delivered within the contiguous United States (the lower 48 states).

1. 30-Night Return Window

Eligible Queen Rose products may be returned within 30 nights from the date of delivery, subject to the conditions in this policy.

The return window begins on the date the order is shown as delivered.

Products identified as final sale or non-returnable at the time of purchase are not eligible for a return under this policy.

2. Starting a Return

Before sending any product back, contact support@queenrose.com and include your order number and the item you want to return.

We will provide return instructions and the return destination. Do not send returns to the Hong Kong legal mailing address unless we specifically instruct you to do so.

A return sent without authorization or to an incorrect address may be delayed or refused.

3. Return Condition

Unless the product arrived damaged or defective, a return must be reasonably clean, complete, and free from damage caused by misuse, alteration, improper cleaning, or handling outside normal household use.

We may request photographs or other information reasonably necessary to confirm the condition of the product and arrange the return.

4. Return Shipping

The return method and any applicable return-shipping charges will be disclosed when the return is authorized.

If the product was delivered damaged, defective, or materially different from what was ordered, contact us promptly so we can arrange an appropriate remedy.

5. Refunds

After an authorized return is received and accepted, the approved refund will be issued to the original payment method, subject to applicable law.

Banks, card issuers, and payment providers may require additional time to post a refund after it has been issued.

Original shipping charges, expedited-shipping charges, or other non-product charges are refundable only when required by applicable law or when we confirm otherwise in writing.

6. Damaged, Defective, or Incorrect Items

If an item arrives damaged, appears defective, or is not the item you ordered, contact support@queenrose.com with your order number and photographs or other reasonable evidence of the issue.

Depending on the circumstances, we may arrange replacement, return, refund, or another remedy available under applicable law or the Warranty Policy.

7. Promotions, Bundles, and Gifts

If a purchase includes a bundle, promotional item, or gift, the return and refund may be adjusted to reflect the terms of that promotion. Any applicable condition will be disclosed at the time of purchase or during the return process.

8. Consumer Rights

This policy does not limit any return, refund, cancellation, or other consumer right that cannot lawfully be excluded.

9. Contact

ITARGET SOURCING CO., LIMITED

Attn: Returns

RM NO.29, UNIT 915, 9/F, WING ON PLAZA, 62 MODY ROAD, TSIM SHA TSUI, HK

Email: support@queenrose.com