Terms of service
Effective date: October 7, 2026
Terms of Service
These Terms of Service ("Terms") govern your use of www.queenrose.com and purchases made through the website. The website and the Queen Rose brand are operated by SINGBAY INFORMATION TECHNOLOGY PTE. LTD. ("Queen Rose," "we," "us," or "our").
By using the website or placing an order, you agree to these Terms. If you do not agree, please do not use the website.
1. Eligibility
You must be legally capable of entering into a binding contract to place an order. You are responsible for providing accurate information when using the website or making a purchase.
2. Accounts
You may be able to purchase without creating an account. If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity under your account. Contact support@queenrose.com if you believe your account has been accessed without authorization.
3. Orders and Acceptance
Submitting an order is an offer to purchase. An order is accepted when we send confirmation that the order has been accepted or fulfilled, subject to payment authorization and product availability.
We may refuse or cancel an order for lawful reasons, including suspected fraud, pricing or inventory errors, inability to verify payment, or restrictions affecting the destination. If we cancel an order after payment has been collected, we will issue the appropriate refund to the original payment method.
4. Prices, Taxes, and Payment
Prices are shown in the currency displayed at checkout and may change before an order is placed. Applicable taxes, shipping charges, and other charges are shown at checkout where required.
Payment is processed through the payment methods made available at checkout. We do not intentionally store complete payment-card numbers on our own systems.
If a pricing or product-information error affects an order, we may correct the error, contact you for confirmation, or cancel the affected order and refund the amount paid.
5. Shipping, Returns, and Warranty
Shipping is currently available only within the contiguous United States (the lower 48 states) and is governed by our Shipping Policy. Returns and refunds are governed by our Return & Refund Policy. Product warranty coverage is governed by our Warranty Policy. Those policies form part of these Terms.
6. Product Information
We make reasonable efforts to describe products accurately. Product dimensions, appearance, materials, and other characteristics may have normal manufacturing variation, and colors may appear differently depending on the device or screen used.
Product descriptions do not create guarantees beyond any express written warranty that applies to the product.
7. Reviews and Other User Content
If the website allows you to submit reviews or other content, you remain responsible for what you submit. You must have the right to submit the content, and the content must not violate applicable law or the rights of another person.
By submitting content for publication on our website or marketing channels, you grant SINGBAY INFORMATION TECHNOLOGY PTE. LTD. a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and distribute that content in connection with Queen Rose and its products, subject to applicable law and any written terms presented when you submit it.
We may decline, remove, or moderate content that is unlawful, misleading, abusive, infringing, irrelevant, or otherwise inconsistent with our website rules.
8. Acceptable Use
You may not misuse the website, attempt unauthorized access, interfere with website operation, introduce malicious code, impersonate another person or Queen Rose, use the website for unlawful activity, or use automated means to collect information in violation of applicable law or our instructions.
9. Intellectual Property
The Queen Rose name, website content, product photography, graphics, text, layout, and other materials created or licensed by us are protected by applicable intellectual-property laws.
You may use the website for personal, non-commercial shopping and informational purposes. You may not reproduce, distribute, modify, sell, or commercially exploit protected website content without permission, except as permitted by law.
10. Third-Party Services and Links
The website may use or link to third-party services, including payment providers, delivery services, social platforms, analytics services, and other websites. Third-party services are governed by their own terms and policies.
11. Disclaimers
To the fullest extent permitted by applicable law, the website is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted or error-free website operation.
Nothing in these Terms excludes any warranty, consumer right, or remedy that cannot lawfully be excluded.
12. Limitation of Liability
To the fullest extent permitted by applicable law, SINGBAY INFORMATION TECHNOLOGY PTE. LTD. and its directors, officers, employees, and agents will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of the website or products.
This limitation does not apply where liability cannot lawfully be limited or excluded, including liability that applicable law requires us to bear.
13. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful misuse of the website, violation of these Terms, or infringement of another person's rights.
14. Disputes and Applicable Law
These Terms are interpreted under the laws that apply to the transaction and the parties. Any dispute may be brought before a court or other forum that has lawful jurisdiction.
Nothing in these Terms requires a consumer to give up rights or remedies that cannot be waived under applicable law.
Before starting formal proceedings, you may contact legal@queenrose.com so that we can try to resolve the issue.
15. Changes to These Terms
We may update these Terms from time to time. The version posted on the website applies from its stated effective date. Changes do not retroactively remove rights that already arose under an earlier version.
16. Severability and No Waiver
If any provision of these Terms is held unenforceable, the remaining provisions remain in effect to the extent permitted by law. A failure to enforce a provision on one occasion does not waive the right to enforce it later.
17. Contact
SINGBAY INFORMATION TECHNOLOGY PTE. LTD.
Attn: Legal
2 VENTURE DRIVE, #10-04, SINGAPORE 608526
Email: legal@queenrose.com